What are the first and fourth steps in the systems approach to training?

What are the first and fourth steps in the systems approach to training?

a. program administration and evaluation
b. needs assessment and evaluation
c. needs assessment and delivery
d. program design and delivery

 

2. Which term refers to an ongoing change in behavior and thinking?

a. training
b. development
c. practice
d. learning

 

3. What are two related issues that training design should focus on?

a. principles of learning and implementation
b. characteristics of instructors and needs analysis
c. instructional objectives and trainee motivation
d. trainees’ readiness and delivery

 

4. What two preconditions for learning affect the success of those who are  in training?

a. trainee readiness and skill level
b. trainee readiness and motivation
c. skill level and experience
d. trainee motivation and experience

 

5.  When designers of training programs attend to the basic psychological principles of adult learning, what are they attempting to improve?

a. readiness
b. reactions
c. transfer
d. motivation

 

6. Which of the following is NOT part of an effective training program ?

a. active practice
b. goal setting
c. standardized delivery
d. modelling

 

7. What is the primary purpose of performance reviews?

a. to make employees fully aware of their current performance
b. to clarify what is important to the organization
c. to link performance and compensation
d. to improve future performance

 

8. What is performance appraisals most frequently used for?

a. deciding compensation
b. directing performance improvement
c. determining training needs
d. discharging decisions

 

9. Why do performance appraisal programs fail?

a. because managers do not take appraisals seriously enough
b. because performance standards are inconsistent between different job types
c. because employees fail to inform managers of their accomplishments
d. because there is too much employee input into the development of the appraisal program

 

10. What are the three basic performance review methods?

a. trait, behavioral, judgmental
b. trait, behavioral, results
c. behavioral, judgmental, attitudinal
d. behavioral, judgmental, results

 

11. What does employee compensation refer to?

a. certain forms of pay and rewards to employees
b. pay and rewards to employees
c. all forms of pay or rewards to employees, both direct and indirect
d. cash payments only

 

12. What is a manager attempting to do by using a pay-for-performance standard?

a. increase the base salaries of employees
b. increase total organizational performance by applying strategic goal setting
c. increase employee motivation by paying employees on a skills-based concept
d. increase employee output through linking performance with desired employee rewards

 

13. Which of the following is an external factor that can influence the wage mix?

a. the employer’s ability to pay
b. the cost of living
c. the worth of the job
d. the employee’s relative worth

 

14. Which method of comparison is NOT used in job evaluation?

a. job ranking system
b. job worth system
c. point system
d. job classification system

 

15. When conducting a wage and salary survey, what is important for the employer to survey?

a. a wide variety of employers in the industry
b. all of the jobs within the organization
c. organizations very similar to their own organization
d. a statistically representative sample of organizations in the industry

 

16. Why does health and safety concern managers and supervisors?

a. because customer service as well as safety is extremely important
b. because of global competition
c. because cutting costs is essential
d. because occupational health and safety accidents are numerous and costly

 

17. Which of the following is an employee responsibility for health and safety?

a. perform all duties assigned regardless of risk of exposure to hazards
b. implement health and safety programs
c. follow all safety rules and regulations
d. report all unsafe conditions to the Workers’ Compensation Board

 

18. Which of the following is an employee responsibility for health and safety?

a. perform all duties assigned regardless of risk of exposure to hazards
b. implement health and safety programs
c. wear all prescribed safety equipment
d. write up all unsafe conditions for safety committees

 

19. What primary legal body regulates occupational health and safety for hospitals?

a. provincial health and safety legislation
b. federal health and safety legislation
c. regional health and safety legislation
d. national health and safety legislation

 

20. What would be an indirect cost of a workplace fatality?

a. lost wages
b. fines
c. lost production
d. Compensation

21. What are the first and fourth steps in the systems approach to training?

a. program administration and evaluation

b. needs assessment and evaluation

c. needs assessment and delivery

d. program design and delivery

 

222. What are the second and third steps in the systems approach to training?

a. program administration and evaluation

b. needs assessment and evaluation

c. training objectives and delivery

d. design and delivery

 

23. What are the third and fourth steps in the systems approach to training?

a. program administration and evaluation

b. assessment and evaluation

c. delivery and evaluation

d. design and transfer

 

24. What are the four phases of a system model of training?

a. organization analysis, task analysis, person analysis, and performance analysis

b. needs assessment, program design, training delivery, and evaluation

c. needs assessment, person assessment, program implementation, and evaluation

d. organization assessment, KSA assessment, person assessment, and evaluation

 

25.. Which of the following is a characteristic of a performance management system?

a. it ensures that the organization gets the right things done

b. it is a set of integrated management practices

c. it is a clearly defined performance review program

d. it is designed to identify and eliminate poor performers

 

26. What is the primary purpose of performance reviews?

a. to make employees fully aware of their current performance

b. to clarify what is important to the organization

c. to link performance and compensation

d. to improve future performance

 

27. What is one objective of an appraisal program?

a. to determine pay levels for different job types

b. to identify the knowledge, skills, and abilities required to be successful in a job

c. to have the employees feel more valued

d. providing a supervisor the opportunity to show his/her superior how well their employees are performing

 

28. What does employee compensation refer to?

a. certain forms of pay and rewards to employees

b. pay and rewards to employees

c. all forms of pay or rewards to employees, both direct and indirect

d. cash payments only

 

29. What is considered to be a common goal of compensation policies?

a. to influence customer behaviours

b. to manage the performance of key staff

c. to control the compensation budget

d. to remain competitive in the product market

 

30. What item identifies the salary component of a compensation system?

a. merit pay

b. base pay

c. cash bonuses

d. commissions

 

SHORT ANSWER QUESTIONS    

1.What is an occupational injury and what is an occupational illness? Explain.

 

0. What are the duties and responsibilities of employers?

 

0. What do organizations do when INVESTIGATING DISCIPLINARY PROBLEM? Explain.

 

0. What are the job expectancy rights? Explain.

 

0. Who administers the labor legislation? Explain.

 

0. What is GRIEVANCE? Explain.

 

0. List the STRESSORS IN THE WORKPLACE. Explain.

 

0. Explain the arbitration process. 

 

0. Who administers the labor legislation? Explain.

 

0. WHY DO EMPLOYEES UNIONIZE? Explain.