Maya is a six-year-old African American female who resides at home with her mother, Denise, along with two other siblings, Chanelle, age 12, and Brother Robert, age 9. Maya is in kindergarten and is a student at The Wright-Manor School

The final assignment for your  course project is a reflection. In a one to two page paper, consider the  process of creating a case file on the Norris family. Discuss each piece of the  project and your reaction to them, explaining how your applied communication  skills developed as you “worked” with the family. Include any  challenges you discovered and ways you hope to improve your communication  skills when working with future clients.

Maya is a six-year-old African American female who resides at home with her mother, Denise, along with two other siblings, Chanelle, age 12, and Brother Robert, age 9. Maya is in kindergarten and is a student at The Wright-Manor School. Maya has shown signs of behavioral problems such as fighting with other students and poor social skills. I have also learned that Maya’s sister Chanelle, has been experiencing this kind of behavior. She has been discipline for truancy and fighting in school as well. Maya has reported that her mother beats her when she is in trouble, which has affected her self-esteem. In the case of Maya’s nine-year-old brother Robert, his teacher states that he is quiet, shy, keeps to himself, and needs encouragement to participate in class, according to his teacher Mr. Lee. In the report, it states that Maya comes to school hungry and not adequately taken care of. Messages have been left through phone messages and letters sent home, but Denise has returned messages or responded to the letters sent home.

Family Structure

Denise states that she is a single mom and family consist of three people, herself, two daughters Maya, Chanelle age 12, and her son Robert age 9.

Employment

Maya’s mother works as a server at a local pancake house; she depends on the local church for assistance that provides food and housing for her family. She states that this is her only income.

 

SUPPORT

Denise stated that she has no support system currently.

 

Family History

Mother stated that she and her family never had a stable home and is always moving from place to place and is unable to find a good-paying job. She says that she has never been married.

 

EDUCATION

Maya and her sister Chanelle have poor academic skills and is doing poorly in school. Robert seems to be doing fairly well. There is no educational background on their mother.

 

Employment

Maya’s mother works as a server at a local pancake house; she depends on the local church for assistance that provides food and housing for her family. She states that this is her only income.

Current Life Stressors

The mother states that she is under stress and has been depressed since she is having a hard time paying bills and buying food for her home. She states that even though she has a job, it is not enough money to cover her expenses. She states that she does not participate in drug use, even though she does not live in the best neighborhood.

 

 

Current needs the client has

 

The client states that she needs a support system to help her, and she is tired of struggling. Denise asks for an appointment for herself and the children to see a therapist for their behavior and depression. The client also needs recommendations and resource information that will guide them to programs available to help them in their current state, and I have provided this information to the family.

 

Assessment Notes

 

1. The school’s staff recommended the Norris family to seek help from a local human services agency. The staff is concerned about the children’s behavior in school and believes that further assistance is needed.

2. The reason for the referral is that Maya has undergoing behavioral issues, appears to be unfed, and has poor academics. Maya stated that her mother beats her when she gets in trouble. Further assistance is recommended since Maya’s mother is not communicating with the teacher.

3. The issue that I would address in this case is the sibling’s welfare. In the case that all the children are showing signs of distress. It is imperative that the home is investigated to see if the children is any danger since Maya reported that her mother beats her.

4. Potential avenues of resources to explore are the TANF program, which provides assistance that provides a monthly income for single mothers with little to no income. Snap benefits are also available to single families that provide food assistance once a month, to those that qualify. Medicaid assistance is a program that is also available to cover medical expenses for children and qualifying adults. These programs are beneficial in helping the Norris family, and they would be eligible since Ms. Norris has little income and has underage children.

Treatment Plan with Measurable Goals

Family Name:

 

Denise Norris

Maya Norris

Chanelle Norris

Robert Norris

 

 

Summary of Reason for Referral:

 

The family needs human services due to family issues. The children are not well fed, have poor hygiene, not mentally stable due to the lack of basic needs. The family has never had a stable and permanent resident and has relocated several times. The family needs help with basic needs so that the children can receive nutritionist foods to help with growth and to thrive mentally and physically. The mother is depressed and is lashing out at her children; she does not have a job that pays sufficient income to pay household expenses and to buy food for her children. The mother is seeking help and thinks that seeing a therapist is best for her family.

Problem:

The mother needs help with depression; she has little income and cannot provide a stable home for her children. She has little food to feed her children and has begun to lash out at them. The children are misbehaving in school, their academics are low, and they are not social with their peers.

Long-Term Goal:

Securing the family with a permanent, stable home, sufficient income, healthy needs, and seeking a therapist for depression and behavior problems.

 

 

 

 

 

Short-Term Goals/Objectives

 

Projected Date of Completion

 

Completion Date

1.

Help the family to recognize what triggers negative feelings and help them to cope with it.

 

The mother states she will keep track and keep a journal of different strategies that she will use to help her deal with anger and depression. I suggest that she uses strategies such as taking a walk, while children are under safe supervision and taking deep breaths before dealing with them. Calling a hotline and speaking to someone that will help her get through her anger, prayer, and meditation. The children are required to see a therapist

Help the family to recognize what triggers negative feelings and help them to cope with it.

 

The mother states she will keep track and keep a journal of different strategies that she will use to help her deal with anger and depression. I suggest that she uses strategies such as taking a walk, while children are under safe supervision and taking deep breaths before dealing with them. Calling a hotline and speaking to someone will help her get through her anger, prayer, and meditation. The children are required to see a therapist twice a week for two weeks. In the session, I will work with the children on steps that will help them build their confidence as with working with the mother to enroll them in after-school activities and other age-appropriate fun activities so that they can build social skills.

 

Explore and resolve issues related to providing food and medical coverage to the Norris family

 

Have the family sign up for programs that will be beneficial to the family that will provide medical coverage to the family.

 

July 20, 2020 July 20, 2020
2.

I will work with agencies to find the family a temporary shelter until a permanent home can be established. Denise is looking daily for an affordable home, and she would like to be in a home by July 24. I will place Denise in a job placement program that will her find a better paying job.

 

Denise says she will find a job by July 24. I will help Denice sign up with programs that will help her with income, such as the AFDC program, SNAP program, and the Medicaid program that will provide the family with food, income, and medical coverage. I will assist Denise in signing up for the section 8 program to provide Denise and her children with

affordable housing.

Studies have shown that

stability and well-fed children concentrate and perform significantly better (Shankar, Chung & Frank, 2017).

July 21, 2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

July 22, 2020
 

3.

The family is required to attend all scheduled

appointments with a therapist as required. At these sessions, the mother will report her feelings, whether positive or negative, note and keep track of daily activities shared as a family daily. As part of the session, the mother must discuss any major decisions made and discuss them with the therapist. The mother stated that she would continue seeing the therapist and being compliant with the rules of the program, and she will continue to follow her teachings on how to deal with anger. I would work with the children and the administrators to help implement a plan to help the children get back on the right track by having the mother sign a school probation contract for school conduct, academics, and attendance for one month.

 

The mother will be contacted a month later for a follow up once the therapist session is completed.

 

 

July 23, 2020 July 24. 2020

 

Case Notes/Client Interaction Notes

First Meeting

Client: Denise Norris

Date: 7/21/2020

Denise Norris checked in with the counselor for her session on 7/20/2020. The client was late to the meeting and appeared disgruntled showing little or no concern to discuss the issues at hand. The details that were discussed during the first appointment included helping the family to recognize triggers of negative feelings and ways to cope with them. The strategies that helped Ms. Norris, with her anger, play a significant part in the discussion. It was suggested that she consider walking as a strategy to reduce her stress levels and anger before she deals with the children. Taking deep breaths also helps with anxiety and stress as well. Nature walks can help to calm the mind as the sounds of the birds, and other creatures can help to soothe and relax, it is beneficial mentally, physically, and spiritually (Dohney, et al., 2015). Denise states the strategies worked and has agreed to continue with them.

Denise’s effort with each of her children was also considered. She agreed that she had been quite difficult to work with as far as communicating with school officials and disregarded letters sent home. She had no phone and did not have transportation to school. Additionally, her efforts to fend for her family have often left her with little or no time to think about her children’s education because she was worried about money and food. Ms. Norris has agreed that she would contact the teachers twice a week to check in with her children’s progress. Denise also agreed to have an in-person parent-teacher meeting with each of the teachers to find different ways that can aide in their education.

The client also agreed to try and create individual connections with her children. The children not being fed and bathed were identified as a significant concern. She was given a voucher for food and to buy hygiene products for herself and the children and promise to make sure that the children were well fed and given baths daily. The possibility of a better job for Ms. Norris was scheduled to be discussed in the next meeting. Consequently, the next meeting was set for the next day, 7/21/2020, at 11:30 am.

Second Meeting

Client: Denise Norris

Date: 7/22/2020

Ms. Norris was early for the scheduled meeting, which signified the desire to be helped. In the previous session, the client had agreed to take up strategies that would help her with her anger and depression and, similarly, communicating with her children’s teachers. Although the meeting was yesterday, the client had shown remarkable improvement by communicating and working with the teachers and getting involved with her children’s lives. Denise had not managed to make much development in keeping her anger in check as she shouted at Robert the previous night. However, it was agreed that this would take time, and she will continue working with what she has learned, and her progress is getting better, it is a step in the right direction for Denise.

The details of the issues discussed during this meeting included Ms. Norris needing to find a better paying job. In this regard, it was agreed that Denise would be placed in a job placement program that would ensure significant and steady income that will help her to provide for her family. On July 24, 2020, she was able to secure a job. In the meantime, the family will be provided with a temporary shelter until she is able to find a permanent home. Denise will sign up for the section 8 program, which will help her to find affordable housing. Additionally, the family will be signed to the SNAP program and Medicaid program to provide the family with food and medical coverage. Upon approval of benefits, Denise stated that she will make an appointment for her children to get them wellness check-ups.

The effect of Denise’s depression and the constant moving in the past years were also reviewed. The main effects identified are related to the mental health of the children. It was established that the consideration for therapy for the family should be discussed during the next appointment on July 25, 2020, at 11:30 am.

Third Meeting

Client: Denise Norris

Date: 7/25/2020

The client attended her appointment on time, like the previous meeting, which shows a consistency to change. The client appeared to be relaxed compared to the two previous appointments that she attended. The issue of housing and job placement earlier discussed was reviewed. Thanks to the Human Service Agency’s referral, Denise got a job as a desk clerk at a hotel with better pay. Her employer has agreed to work with her schedule so that she is able to be home with her children at night. She has a guaranteed 40 hours a week, and the children are enrolled in an afterschool program. Denise was also signed up through the Section 8 programs and is working towards rebuilding her credit, which was already an impediment to finding suitable and affordable housing.

The details of the discussion include family therapy. The client agreed to commit the family to scheduled appointments with a therapist, as required. Consequently, the client agreed to record all their feelings and keep track of the daily family activities. Concerning the children’s school activities, the client agreed to cooperate with the staff at the school and has signed a probationary contract that will bind her children and herself to one month of school conduct, academics, and attendance. This is aimed to augment the commitment of the family to change the academic course of the children.

This being the last meeting with the client before the probationary period ends, the areas in question regarding the client’s effort were reviewed in detail. The key concern was on how the client will keep the progress of her development in these areas. The client agreed to continue attending her scheduled therapy meetings and to keep looking for work for better housing in a community that is suitable for her and the children. The next appointment scheduled is to check on the ultimate progress of both the client and the children. It is scheduled for August 24, 2020, at 10 am.