1. What is a process? Identify some processes in your organization and briefly map the terms, process inputs, outputs, and goals. How does process improvement affect a firm’s strategic plan?

1. What is a process? Identify some processes in your organization and briefly map the terms, process inputs, outputs, and goals. How does process improvement affect a firm’s strategic plan?

2. Why has your organization analyzed and implemented quality improvement strategies in the past?

3. What is the difference between data and information? How does data become useful information to improve the quality in your organization?