1. What is a process? Identify some processes in your organization and briefly map the terms, process inputs, outputs, and goals. How does process improvement affect a firm’s strategic plan?

1. What is a process? Identify some processes in your organization and briefly map the terms, process inputs, outputs, and goals. How does process improvement affect a firm’s strategic plan?

2. Why has your organization analyzed and implemented quality improvement strategies in the past?

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3. What is the difference between data and information? How does data become useful information to improve the quality in your organization?