1: Name some things that used to be done through person-to-person interaction that are now done through technology. Do you think adding technology to these processes has made the companies seem less customer-friendly?

1: Name some things that used to be done through person-to-person interaction that are now done through technology. Do you think adding technology to these processes has made the companies seem less customer-friendly?

DQ 2: Being considered an ethical company by customers can help a company to increase its market share. How can a company