REQUIRED TEXTBOOK: Human Relations: Job-Oriented Interpersonal Skills, 11/en, by Andrew DuBrin (Be sure to get the eleventh edition!).
1. Mention the four key factor of emotional intelligence.
2. Mention steps in the communications process.
3.Mention 6 Positive Interpersonal Skills While Using Cell Phones.
4.Mention 5 advantages and 5 disadvantages of teams and teamwork.